Data Loss for Legacy Integrations and Enrichment Webhooks

Incident Report for Clearbit

Resolved

On Saturday May 3 (UTC), between 1:00 AM and 7:00 AM UTC (6:00 PM to 12:00 AM Friday May 2 Pacific Time), customers using our legacy Segment, Marketo, and HubSpot integrations, as well as those using webhooks in our Enrichment API, were affected by a processing failure. Enrichments requested via API for webhook delivery, or through the aforementioned legacy integrations were not delivered. To ensure processing, enrichment requests from that time period will need to be resubmitted. The issue has been resolved, and all systems are now operating normally. We're continuing to monitor performance and assess preventive measures.

Posted May 02, 2025 - 18:00 PDT